Hi there — I’m Amalia Nelson,
A product designer with a passion for user research, holistic strategy, and impactful craft.
P R O J E C T 4 4
Getting customers to value more quickly
A comprehensive redesign of our Overview to help every persona gain valuable insights as soon as they log in.
P R O J E C T 4 4
Enabling connection management throughout the lifecycle
One place for customers to monitor the implementation and performance of carrier connections powering their network.
P R O J E C T 4 4
A new filters framework to support efficient workflows
Helping novice and power users find what they need faster with more intuitive and filtering and table configuration.
S I D E C A R H E A L T H
Cost savings through better conversations
Designing a digital card experience to help members explain their unique insurance model and receive itemized bills.
S I D E C A R H E A L T H
Preventing errors by surfacing critical context
Increasing the visibility of account statuses and conversation history to help admins support members and escalate issues.
Q U I Z L E T
Iterative A/B testing to increase conversion
A series of tests to drive results for our users and our business, and refine our upsell approach across the subscription funnel.
More work and side projects…
Improving usability and adding data to help teachers assess student progress
Giving ThredUp sellers more control with a new listing flow
A new website for Project Hired, supporting job seekers with disabilities
Streamlining vacation planning with a travel quiz and concierge